We’re committed to your privacy. We’ll always keep your data safe and secure. This policy defines what information we collect about you and how we use it.

The information we collect and how we use it

We collect personal information from you and any devices (including mobile devices) you use when you: use our Services, register for an account with us, provide us information on a web form, update or add information to your account, submit a product review, send messages to us, or when you otherwise correspond with us.

We collect this information either because it is necessary in the performance of a contract with you, or in our legitimate interests to do so or to meet our legal obligations. Below outlines the data we collect and what it is used for.

Information We Collect


Identifying information such as your name, addresses, email addresses and phone number.

So that we can fulfil your orders and deliver purchases to you.

So that we can send you service messages such as order updates.

To send you information about new products and promotions, which is in our legitimate interests to do so to improve our offering to you and to grow our business. We will always offer a way out of receiving our marketing messages. 

So that you can make full use of site features like the wish list, viewing and managing your orders and communicating with buyers and sellers.

So that we can provide you with assistance.

To prevent and detect fraud against either you or us – unfortunate, but absolutely essential.

Your payment information.

We do not store or process your card details ourselves, they are processed and stored via our contracted third party service provider. We encrypt your payment card details in your browser and securely transfer this data to our third party payment provider to process a payment.

Take payment, and give refunds.

To prevent and detect fraud against either you or us – unfortunate, but absolutely essential.

Your contact history with us.

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

Provide customer service and support.

To train our staff, so that when you do contact us you get the best possible service.

Purchase history and saved items.

What you’ve bought and what you’ve stored in your basket for another time.

So that you can buy things, if you can’t put stuff into a basket, you can’t buy it!

Information about your phone or laptop, and how you use our website.

Information we collect when you browse our site including your IP address and device type, the browser you are using, and, if you choose to share it with us, your location data, as well as how you use our website.

Improve our website and give you the best possible experience.

To prevent and detect fraud against either you or Cove Stores – unfortunate, but absolutely essential

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that :)